It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Only some of my tickets have sold. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Ticketmaster should be able to confirm this for you. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. No. Ability to get tickets without visiting box offices in person. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Required fields are marked *. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. The guide from the brand will help you list your ticket on the website. What is the difference between StubHub and Ticketmaster? Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Its a party over here. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. 4. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. Ticketmaster on Tuesday called the demand "historically unprecedented." [2022], Gametime vs Ticketmaster: Which Is Better For You? Press J to jump to the feed. 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"Those numbers will continue to go down once all of this false demand is gone and there's a correction.". Which among the two has an easier user interface and is easy to handle? After the switch, you will enter the email address you use to access the community in order to reset your password. In most cases, tickets arent issued until 24 hours before the event. We accept credit card, Apple Pay, and There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. The search function is one of the best in the industry, including venue map viewing and advanced filtering. Your email address will not be published. They have a user-friendly website with a good user interface. Thank you. Please consider making a one-time contribution to Vox today. Each week, we explore unique solutions to some of the world's biggest problems. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. The prices and their ranges will depend on every event you have chosen. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. And it may not be clear how to differentiate the two groups. I think weve already covered that.. Ticketmaster should be able to confirm this for you. Alex Murdaugh sentenced to two life terms for murdering his wife and son. There are exceptions for US Open matches and MLB games. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. Remember, the receiver's email address must be different to the sender's email address. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. You would transfer the tickets from your Ticketmaster account to the buyers email address. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Select "Tickets" from the drop-down menu. Hi! Thats just scratching the surface. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Specify the number of tickets you want to pay for. They use bots and whatnot which is so annoying. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. Selling ticket FAQs. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. So, which of the two is trustworthy? Tickets for concerts and sporting events. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. However, waiting for the price to go lower can also get you zero tickets, so look out for that. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. We welcome you to provide your feedback on your experiences with any products that you have experience with. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Ticketmaster vs Stubhub: Customer Service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get your tickets delivered to your doorstep or print them out. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. StubHub: $128 - $155. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. FanProtect service helps find replacement tickets if something goes amiss. Fees of this size are a common source of confusion and ire. You can buy tickets online over the website,. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Not every event will include a delivery fee. Ticketmaster seems to be indicating the tickets are non-transferrable. Bundle up and save on concerts, live shows,. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Nothing was even on the table. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. It allows you to sell the tickets and transfer them to a new owner. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. CPAC used to be a barometer. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. "A lot of these companies that live month to month or on three-month. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Select the seats and have a look at all the other important details. To explore this idea, the researchers examined how users clicked around StubHub. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. 7 best ticket site alternatives to Ticketmaster. This does not cost you any more money. How can I change my bank details for my resale order? In most cases, tickets aren't issued until 24 hours before the event. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Ostheimer said no, sorry, he would be using the preselected question cards. TM previously allowed transfer (which is why I posted) and now transfer is not available. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. Both TicketMaster and StubHub have proprietary applications. A person without any knowledge and experience in using a ticket-buying and selling website can also use this site. Ive already tried calling, using their chat and email. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. [2022], Ticketmaster vs Live Nation Which One Is Best Option? There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. Even for the buyer, searching and doing other movements on their website comes without any charges. StubHub: $245 - $542. Tickets for concerts and sporting events. Your email address will not be published. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. Unable to transfer Tickets Ive sold. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. . StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. It allows you to become the original seller or the reseller by following a few easy steps and rules. See all 12 articles. Yes Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! But it becomes a "buyer beware" type market, experts said. Is there any way I am able to give these tickets to the buyer? He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Full refunds from participating venues within 72 hours of ticket purchase. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Elon Musk thinks were close to solving AI. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. 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In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. There is no way to get in touch with Ticketmaster directly. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. After the switch, you will enter the email address you use to access the community in order to reset your password. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Obviously, were used to paying fees anytime we buy tickets online. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Google Pay. Ticketmaster vs Stubhub: Which is Better? [2022], SeatGeek vs Vivid Seats: Which Is Right For You? Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. There are a lot of differences between StubHub and Ticketmaster. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. The findings raise questions for whether consumers have a right to full price disclosure up front. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. You are allowed to sell tickets that you bought from some other ticket seller. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Note: you can edit the price you have entered or you can always delete your listing. However, instead of being determined by the ticket price, they're charged for every order. Oops. After clicking on every continue option, itll search for the best available tickets according to your criteria. (Meanwhile his employees make an average of around $24,000 a year). display: none !important; While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. All Rights Reserved. However, each of the services comes with its own distinct advantages. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. Click the Sell Tickets button or the Sell button on the app. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. You should be able to transfer them from your Ticketmaster account. Order processing fees are another type of convenience fee. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. Why are tickets available on Stubhub but not Ticketmaster? Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. Re: Can I sell tickets from Ticketmaster non eligible for resale? The Customer support services are open on all days but they have a certain time range they need to be reached out within. Sat, 17 Jun 2023 | When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Not every ticket includes a facility charge. That means you have a much better idea of what you're paying to start with. They are ready to deal with multiple currencies. Why can't I sell my tickets through my Ticketmaster account? And the events whose tickets can be ordered will be marked on the calendar of the website. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. But its worth nothing that this case was won because the fees werent disclosed. If anything, we should be glad that guy in the audience managed to yell a little bit. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. discussing Ticketmasters Verified Fan program. Their automated email is useless and they have not got back to me. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. No tickets available. Hidden-fee users were then more likely to go back and search other ticket listings. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. Sign up for free newsletters and get more CNBC delivered to your inbox. Create an account to follow your favorite communities and start taking part in conversations. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. Log into your account and select from the list of 'Upcoming Events'. Previously, it was known as the largest secondary ticket marketplace in America. You can try reaching out to Ticketmaster and see why the tickets are greyed out. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. . Ticketmaster vs Stubhub. These are often attempts to steal your personal information or credit card number, Gray said. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions.
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