We will not allow You to buy or sell tickets before You have registered with Us. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . We may also first deduct any amount you owe us from any amount we owe you. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. settlement administrator or your attorney for any updates regarding To sell tickets, a Seller lists the tickets in the Site database. All sales and bids are final. "If . You also agree not to separately contact the Buyer at any time for any reason. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Join The South Shore Hospital Data Breach Class Action, Today! Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. The 33-year-old announced . You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. I am based in Indiana. If the event . 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Mar 1, 2018. 1. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Read more ts would be ready 48 . That's not something you're likely to shake off. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Ticket-holders to postponed events will be able . Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. To post a ticket for sale on viagogo You must first register with the Site. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. To be a member of this Site, You must agree to accept the terms in this Agreement. Dave Chappelle Tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. I was promised a refund because the tickets I bought were corrupt. They keep finding excuses as to why it has not been processed. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. I sent our ticket numbers but Opera Australia said they were not theirs. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.7 Payment Authorisation. The tickets were bought by me as a present for my mother and parents-in-law. . The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. 6.4 Release. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. We often link to other websites, but we can't be responsible for their content. . I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. This article is published to give you an update regarding the class action filed against Viagogo. BLACKPINK Tour 2023. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. You will receive an email notification from Viagogo explaining the same. Suggested Article: Verizon Wireless SMS Refund Settlement Details. 4. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Stray Kids Tour 2023. We will contact you. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Can I pick up my tickets instead of having them shipped? Sent info several times and they made every excuse under the sun. If the event has been cancelled, send them evidence of this. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. . If this is also unsuccessful We will not offer a refund. The good date is 9/11/21, but the relisted my tickets for 9/21/21. You will be entitled to a full refund or a 120% voucher. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. 2.9 a) Exception to Sellers Obligation to Confirm. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 1. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 'It's been a bit of a headache and I don't know where I stand with anything.'. In 2020, New Zealanders were warned about buying tickets to . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Which? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. They did not send me my ticket information until the day before the concert. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 2.14 Substituted Seat Locations. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Viagogo-cancelled event and refunds. This has reportedly been a long-standing policy of Viagogo. 3.2 Other Information. 2.13 Ticket Information. Please note this does not include any Tax that may be payable on fees We are required to pay. It's unlikely you'll get the delivery costs or booking fees back, though. Case Name & No. Mtley Cre Concert Tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Which? We always ask that people only buy from authorised sites in order to protect themselves.'. 3.1 Accurate Descriptions. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 5.2 Violations, Termination and Suspension. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Trying to call the customer service is ridiculous with 3 hour wait times. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Top Class Actions is a legal news source In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Complain to the ticketing website. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. administrator or law firm. viagogo AG is registered in Switzerland, Company No. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. 1,779 reviews for Viagogo, 1.3 stars: '1. 7.1 Ownership of Intellectual Property. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. 2.6 Making an Offer. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I have lots of interesting documentation. Wait for a StubHub representative to reach you. 2.5 Tax on Seller Proceeds. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Ticket-holders to postponed events will be able . It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We endeavour to rearrange delivery with the customer or arrange a collection point. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. 3.Click Dispute a Transaction. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Are you still waiting on a ticket refund for an event canceled due to the pandemic? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. 4.Select the button beside the transaction you want to dispute, then click Continue. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Can I buy tickets that are personalised with someone else's name on them? Instead, it sat on your $2,031. How do I unsubscribe from your newsletter? Copyright (c) 2006-2023, viagogo AG. the price it is sold for on the primary market). 6.3 Allocation of Risk. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. It states that if an event organiser offers tickets to . To open a dispute: 1.Log in to your PayPal account. Plaintiff fails this rigorous analysis..
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