Trustpilot is assessing this review in accordance with our flagging process. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We ask all our customers to add an automated payment method to their account. October 6 Manage all of your workspace and business needs. Hard revenue focused. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Stay away!! IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. The reason why we're asking all our customers to provide details online is to prevent fraud. Trustpilot is assessing this review in accordance with our flagging process. Lorem ipsum dolor sit amet, consectetur adipiscing elit. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Our advisors are ready to help you find the right place for you. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I called them again, which procedure took my time for 3 hours. but when u need support / CS to talk and solve ur problems its literally non existant. Hi Stephen, Requesting to have your retainer refund is an easy process. Regus keeps its policy for payment from customers, only. Find out how we combat fake reviews. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Share your photos and videos with others to prove the truth of your words. 25% off. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. I will be taking legal action if this is not returned within 28 days (31/03/2023). Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If it has been longer than 30 days, please get in touch so we can investigate further. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Any that you do not require can be opted out through your online account. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Submit a complaint and get your issue resolved. They would not remove the items that I didn't want. Such companies should not exist. I still did not hear anything back yet. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Contact the organizer to request a refund. Regus flagged this review for containing harmful or illegal content.Read more. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Transparency is very important to us, and all services can be opted in/out through your online account. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. You should receive your refund within 30 days after your end date. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Anyone can write a Trustpilot review. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. They charge your card for amounts more than stipulated on invoices! However, we will ask you to go through some security steps as part of our fraud-prevention policy. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have checked and cannot find any payment details set up in your account. The company left an official comment on this complaint. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). think about how low this company is. $5520 Service Retainer on file. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Thats no big deal, makes sense. All rights reserved. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Requesting your retainer refund is very easy: simply log into your online account (i.e. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. There is non existent customer service department. She apologized to me and promised me to rush to send me it by coming Wednesday. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. It can take many months and still not response. But the Regus does not have flexibilities, nor willing to retain long term tenants. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Customer service is simply poor. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Best regards,Michelle Spire. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Regus are not transparent with their pricing. Please remember that the retainer is refundable at the end of your agreement. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I have been renting an office space at Regus in Kings Hill for over 12m now. We use dedicated people and clever technology to safeguard our platform. Not only that, it's hard to get hold of their accounting department. October 23 evening We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. This will ensure the agreement ends at the current final date and will not renew further. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. This is a complete con, and scam through and through. September 14 I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I was using virtual office space. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Briana got my call. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. I have requested a retainer refund for almost three months. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would like to help you further in this matter but haven't been able to identify your account. Hi Mike, Im sorry if you felt the need to escalate this. Sandra promised me to escalate my procedure below, however, when could I get it safely? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Went through the cancellation process but the system wouldnt cancel my membership until the end of November. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. same goes with debt collector from malaysia that emailed me abt 3 months ago. As you did not process this correctly, the agreement continued an additional month. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Have a question or issue with your current products and services? They still continue to send invoices with no one responsible to be there to answer. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Turned up at 450 Bath Road, Heathrow. My Regus ID: ********. Were clear about this from day one. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. After being in my new office they are increasing rent by 8.7%. Jan 01 - Aug 31 Customer Reviews are not used in the calculation of BBB Rating. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. I have been renting an office space at Regus in Kings Hill for over 12m now. We pay those as well. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. We found a responsible person where we inform her about the problem. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. You should receive your refund within 30 days after your agreement end date. One business week has passed since I post it here. What a ridiculous it is! So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! That exception is made on the understanding that an additional service retainer is payable. Our invoices are due on the payment date that is displayed on them. DO NOT give them your payment info, DO NOT sign with them. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. *We conduct corporate trainings on your preferred dates and location for no additional cost. I really thought that this company would be a good option for expanding our business. They often do so without adequately considering the effect these changes have on people within the organization. Please email me at Lorraine.brule@regus.com with your company name and details. GO LITERALLY ANYWHERE ELSE. So last week I logged in to cancel my membership. S. Where's gone them? The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. I would love the opportunity to help further but havent been able to identify your account. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. But when It comes to a refund retainer. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Hi Hannah, Im sorry if you felt the need to escalate this. The complaint has been investigated and resolved to the customer's satisfaction. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I was a customer with a licensing agreement set to expire on December 31, 2022. For clarity, you were also charged a retainer top up. I would recommend that anyone considering using this company to think again! Because Regus prefers to hold that retainer as leverage over you. Great discounts. My contact end of March 2021. 3. Regus Office rented: Wisma Atria Singapore truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. We will then confirm your payment date and amount. this is absolutely gross and scam. Avoid at all costs. 2023 Trustpilot, Inc. All rights reserved. She promised me that I could get it on October 19 because it took 48 hours. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. If you need further help, pleasespeak with our team member who is already in touch with you. You will regret signing with Regus. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Please remember that the retainer is refundable at the end of your agreement. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We did not put a "2000 dollars bill in front of you". !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Unacceptable billing practices. You should receive your refund within 30 days after your agreement end date. The company left an official comment to this complaint. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We appreciate your business. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Best, Lorraine Brule Global Customer Service at Regus. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. It is IMPOSSIBLE to get them to stop charging. This review was chosen algorithmically as the most valued customer feedback. Regus is a complete and total scam company. Location: Singapore Lorem ipsum dolor sit amet, consectetur adipiscing elit. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Get Regus can be contacted at (262) 832-3700. This does not affect customers who have a permanent space as these are reserved specifically for them. The vital skills students learn will be immediately applicable to their careers. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Turned up at 450 Bath Road, Heathrow. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Its an automated process. They are scammers, and incredibly dishonest. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. same goes with debt collector from malaysia that emailed me abt 3 months ago. Signed up for a membership because I needed a private office for a few days. I couldnt see your email address or Regus account reference in your message. but when u need support / CS to talk and solve ur problems its literally non existant. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Need to find a different location? Its an automated process. They charge your card for amounts more than stipulated on invoices! All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. The complaint has been investigated and resolved to the customer's satisfaction. I would recommend that anyone considering using this company to think again! The retainer fee doesn't guarantee a successful outcome. No staff available for contacting on the event day. The additional increase in your monthly fee is due to the annual indexation.
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